Returns & Exchanges Policy

We Are an Informational Platform, Not a Store

Dietary Guide Connect operates as a free educational resource dedicated to sharing nutrition information, dietary guidance, and wellness articles. We do not sell products, services, packages, or offer paid consultations. All content is provided at no cost and remains permanently accessible to visitors.

Consumer protection laws regarding returns and exchanges apply exclusively to commercial transactions—the sale of goods or services in exchange for payment. Since we conduct no such transactions, these regulations do not apply to our platform.

No Purchases = No Refunds

A refund is a return of money paid for a product or service. Because Dietary Guide Connect accepts no payments, no transactions occur. Therefore, no refunds can exist—there was no money exchanged in the first place.

You can access all our articles, guides, and nutrition information freely around the clock. There is no membership fee, subscription cost, or payment barrier. This eliminates the legal and practical basis for any return or refund process.

How We Differ From E-Commerce Stores

A typical online retail store that sells physical products or digital services must comply with consumer protection laws in Spain and the EU, including:

• ✗ 14-day cooling-off period for purchases
• ✗ Exchange or replacement for defective items
• ✗ Return shipping assistance and processing
• ✗ Full or partial refunds on returned goods

These protections exist because a buyer-seller relationship with financial obligation exists. At Dietary Guide Connect, no such relationship is present. We provide free content with no transaction.

What If You Have Issues With Our Content?

Although returns do not apply, we value your experience and welcome feedback. If you have concerns about our articles or information, you can:

• Stop using the content: You are under no obligation to continue reading or visiting our platform. You may close the page at any time and seek alternative sources.
• Contact our editorial team: Use our contact form to report inaccuracies, request clarifications, or suggest improvements to specific articles.
• Request editorial review: Our editorial board will evaluate your feedback within a reasonable timeframe and consider corrections or updates where appropriate.
• Review our disclaimer: Please read our full disclaimer page to understand the limitations and intended use of our content.

Since no payment was made, no refund or compensation is possible or necessary. Your recourse is to engage with our editorial process or choose not to use our platform.